If you would like to return any item(s), for either a refund or exchange, you'll need to write us info@startoolsstore.com

It is important that all conditions are met:

• If your package did not arrive on time, please write to us. We'll try to help you!
• Our processing time usually takes 1-5 days. After that, all terms depend on delivery. First, sometimes international parcels are poorly tracked. Therefore, if there were no movements for a long time with your track number, it could have been changed by your local mail. Secondly, the delay can be caused by customs. Unfortunately, we can not influence this in any way. If 30 days have passed since the order was placed and the parcel is still not delivered, write to us and we will make a request for our mail. They will try to find the parcel. If it is lost, we will offer you a free replacement or refund. Please be patient. We will age for you, and we want our goods to please you!
• Please don't send any items back to us until you've completed a Return Request and have a Return Authorisation (RA) number. Any returns received without an 'RA Number' will not be processed.
• Any returns must be in resalable condition and in its original packaging. 
• Refund cannot be accepted if we have sent the correct product to your customer in good condition, and as described.
• Once we approve your return, we'll send you details of where to send your order to, and what happens next.
• When we've received the return it can take up to 5 working days to process your request and issue a refund or exchange. We may contact you to discuss options, and if you've requested an exchange to confirm the product you'd like.
• Items must be returned within 30 days of the order date.
• We may ask you to provide photos if an item is damaged, faulty or the wrong size.
• We also need a tracking number for returns. Please, when you ship to return, please send us the tracking number of the parcel.

Customers will need to cover the cost of returning any items to us.

How Long Shipping Takes? 

Processing time is 1-4 days.

After processing shipping takes between 2-3 weeks. Due to high demand of some of our most popular products, please allow 2-6 weeks for delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at info@startoolsstore.com

If your order hasn’t arrived within 90 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Do you deliver products internationally?

Star Tools Store successfully ships A LOT of apparel worldwide each day. We have many happy customers in every corner around the world!

Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to ensure our apparel is available to everyone.

For more questions. 

CONTACT US

Please Contact US At: info@startoolsstore.com

Please allow up to 8-20 business days for your order to arrive, unless otherwise specified on the product.

We source products from all over the world to bring you epic offers and the lowest prices. This means sometimes you have to wait a little longer to get your order but it's always worth it!

Returns are easy, simply contact us at info@startoolsstore.com for returns on damaged or defective products.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

Star Tools Store/strong> guarantees total customer satisfaction with the items you purchase from https://startoolsstore.com/

If you have received your item(s) defective or incorrect: 

-Take a picture of the defective/incorrect item(s) showing the issue.
-Email us at info@startoolsstore.com

*Further instructions will be given through email. 

If you have received your item and would like a refund or exchange: 

-Email us at info@startoolsstore.com

*Further instructions will be given through email 

Note: We do not cover shipping cost for return. 

WHEN DO I GET MY REFUND?
Refund will be processed and sent back to the original form of payment within 5 days after we receive your returned item.

HOW WILL MY REFUND BE DISTRIBUTED?
-You will be refunded for the merchandise total, plus applicable sales tax paid. 
-Please be aware that the product must come in its original packaging and must be returned in the original condition that it was received, unused. We reserve the right to decline any item that comes back to us used.

LATE OR MISSING REFUNDS (if applicable)
-If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
-Next contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at info@startoolsstore.com and we will be happy to assist.

There are certain situations where only partial refunds are granted (if applicable)
-Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Coupon Codes 

-Discount codes must be applied at time of checkout - You must press "Apply" to see the order total update.

-We cannot adjust any prices after the order has been submitted. 

-Only one code can be used on a purchase. 

-Coupon codes cannot be applied to previous purchases.

CANCELLATION

Orders can only be cancelled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.

For more questions. 

CONTACT US

Please Contact US At: info@startoolsstore.com

We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 30 day guarantee.

If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.

Buying items online can be a daunting task, so we want you to realize that there is absolute ZERO risk in buying something and trying it out. If you don't like it, no hard feelings we'll make it right.

We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.